5505 Randolph Rd.
Rockville, MD 20852
301-881-8686
Federal law prohibits car dealers from denying warranty coverage when you go to an independent shop for routine car maintenance.
Auto service md
We are a full mechanic and auto repair shop located in Maryland and we offer:
- Computer and electrical diagnostics
- Factory-scheduled maintenance
- State inspection
- Maryland state safety inspection
- Emissions repairs
- Comprehensive vehicle maintenance
- Complete engine diagnostics, repair, and replacement
- Transmission repair and replacement
- Exhaust replacement, and welding
- Brake service, repair, and replacement
- Alignment
- Suspension and steering adjustment and repair
- Heating / AC service
- Engine cooling and radiator service
- Tire repair and replacement
- Light bodywork on windows, side-view mirrors, and headlights
Randolph Motors is a full-service facility that takes customer satisfaction and reliable, honest service very seriously! We make the process as painless as possible, offering such courtesy services as early-bird key drop-off, service for walk-ins, and free shuttle within 1 mile to work, home, or Metro. We guarantee our work with a 12-month or 12,000-mile warranty—whichever comes first!
CUSTOMER’S BILL OF RIGHTS
The right to honest service
Randolph Motors stands behind our work. We can save all parts for your review so you can see for yourself and know with confidence what has been repaired.
The right to have only experts working on your car
Our associate training is ongoing every day, so you can expect our team to be certified in the latest technologies and tools. Randolph Motors is a member of the Better Business Bureau, Automotive Service Association, CAR, an Approved AAA Facility, ASE Certified and accredited; and an official Maryland State Inspection Station.
The right to be an informed consumer
At Randolph Motors, we know that the more information you have, the easier it is for you to make the best decision for you, your car, and your budget. So, we believe no question is ever too small to ask.
The right to a free vehicle safety check.
Your safety is our number-one goal and priority. Every time your vehicle comes in for service we are happy to perform a free safety check. Just ask!
The right to the warranty coverage that is due you
Randolph Motors works for you, and we will take the initiative to honor all manufacturer warranties to the fullest possible extent.
The right to make informed decisions
At Randolph Motors, we will not perform any work on our auto without obtaining your clear permission to do so. That means no surprises. Before we get under the hood, we make sure you have a clear understanding of the work that is needed and the costs involved.
The right to a pleasant environment
You deserve a clean and neat environment while you wait for service. Our waiting area is well-lit and inviting, and we promise to always have a smile for you—not to mention a cup of coffee.